Terms and Conditions
Published: 13 October 2026
These Terms and Conditions explain the rules that apply when you use Dan’s Real English websites, create a DRE account, use our learning materials, buy a course or use one of our teaching services.
Please read these terms before creating an account or making a purchase.
1. About Dan’s Real English
Dan’s Real English (“DRE”, “we”, “us” or “our”) provides online English-language learning materials, courses, tests and teaching services to learners in the UK and internationally.
Dan’s Real English is operated from the United Kingdom.
Website: dansrealenglish.com
Learning site: TBC
Email: dan@dansrealenglish.com (mailto:dan@dansrealenglish.com)
Business name: [Beanbottle]
Business/contact address: [TBC]
2. Using Dan’s Real English
DRE is designed for personal English-language learning.
You may use our websites, courses and learning materials for your own personal study.
You must not:
- copy, sell or redistribute DRE courses or learning materials without permission;
- share paid course materials or account access with other people;
- attempt to access another person’s account;
- attempt to gain unauthorised access to our websites or systems;
- deliberately interfere with the operation or security of our websites; or
- use DRE services in an unlawful, abusive or seriously disruptive way.
We may restrict or close an account if it is being seriously or repeatedly misused.
3. DRE accounts
Some DRE features require a free account.
When you create an account, you should provide accurate information and keep your login details secure.
Your account is for your personal use and should not be shared with another person.
Creating a free account does not require you to buy a course or paid teaching service.
You can ask us to close your account by contacting us.
4. Level tests and other tests
DRE may provide English level tests, progress tests and other assessments.
These tests are designed to help you understand your English level, identify areas for improvement and choose suitable learning materials.
Unless we specifically state otherwise, a DRE test result is not an official language qualification or certificate.
Test results are estimates based on your performance in the particular test.
If you save a test result to your DRE account, information about the test and your results may be stored with your account.
More information about how we use and store personal information is available in our Privacy Policy.
5. Free learning materials
DRE may provide free courses, lessons, activities, tests, videos and other learning materials.
We may add, update, replace or remove free materials as DRE develops.
We do not guarantee that a particular free resource will remain available permanently.
Creating a free account or using free DRE material does not create an obligation to purchase anything.
6. Paid self-study courses
Some DRE courses and learning materials are available for a one-off payment.
The course page will show the price and important information about the course before you purchase it.
Buying one course does not automatically give you access to all other paid DRE courses.
Unless stated otherwise, a course purchase is for one learner and one DRE account.
You must not share purchased course access with another person.
7. Course access
The access period for a paid course will be shown when you purchase it or in the information provided with the course.
Different courses or offers may have different access periods.
Some courses may have a fixed access period. Others may offer longer-term or continuing access.
Where extensions or renewals are available, we will explain the relevant arrangements.
If access to a course ends, this does not remove our record that you originally purchased that course.
We may also extend or restore course access where appropriate.
8. Prices and payments
Prices and any applicable taxes and compulsory charges will be displayed before you confirm payment. Where a payment provider calculates taxes based on your location, the final total will be shown before you pay. DRE will only collect taxes where applicable and appropriately configured.
Prices may be displayed in different currencies depending on the course or service.
Payments for online courses may be processed by a third-party payment provider such as Stripe.
DRE does not need to store your complete payment-card details in order for these payments to be processed.
For self-study purchases, a purchase is complete when payment has been successfully processed and accepted. For live group courses, an enquiry or provisional place does not confirm enrolment: enrolment is confirmed only when DRE accepts the booking and payment is verified. We will provide confirmation of the contract and relevant information by email or another durable medium.
If a payment is cancelled, reversed or found to have been made fraudulently, we may suspend access associated with that payment.
9. Digital content, cancellations and refunds
DRE self-study courses contain digital content which may become available shortly after purchase.
Your cancellation and refund rights may depend on:
- where you live;
- the type of product or service you have purchased;
- whether access to digital content has already begun; and
- any mandatory consumer laws that apply to you.
Where required by law, we may ask for your express agreement before giving you immediate access to digital content during a statutory cancellation period.
Nothing in these Terms removes or restricts consumer rights that cannot legally be excluded.
If you believe you are entitled to cancel a purchase or receive a refund, please contact:
dan@dansrealenglish.com (mailto:dan@dansrealenglish.com)
10. Problems with a paid course
We aim to provide paid learning content that matches its description and works as intended.
If you believe that a paid course is faulty, significantly different from its description, or inaccessible because of a problem for which DRE is responsible, please contact us.
We will investigate the problem and, where appropriate, try to correct it or provide another appropriate solution.
Nothing in these Terms affects consumer rights that apply to you under relevant law.
11. Live teaching and other teaching services
DRE offers live group courses, individual coaching and focused speaking feedback. The description provided before purchase will state the number and length of sessions, price, start and end dates (or booking arrangements), access to any accompanying resources and any material conditions.
For fixed six-week group courses, the normal group size is a minimum of two and maximum of six learners. DRE normally confirms whether the course will run seven days before the first lesson. Further learners may be admitted after the course starts if places remain and DRE considers the course suitable for them. Places are limited and are offered only after DRE has assessed the enquiry and approved the learner for a suitable group. An enquiry, approval or provisional reservation is not a confirmed booking. A provisional place may be held for up to 48 hours as stated in the invitation; if payment is not completed within that period, the place may be released. DRE will not take payment for a group place that is no longer available.
The course timetable and the lesson dates included in the learner’s purchase will be provided before payment. For approved late entrants, the price is calculated proportionately from the current full-course price based on the number of lessons remaining; the final price is confirmed before payment. Times may be shown in the learner’s selected time zone for convenience; the published UK schedule is the reference schedule if a display error occurs, and DRE will correct any material error before payment or agree a suitable remedy afterwards.
DRE may set a minimum number of participants for a group course. If that minimum is not reached and DRE cancels the course, the learner may choose a suitable alternative if offered or receive a full refund.
For individual teaching, the agreed package or booking confirmation will specify the number of sessions and booking or recurring-slot arrangements. Six-week individual coaching packages normally allow three calendar months from the agreed programme start date to complete the sessions. Reasonable extensions may be agreed, and learners will not lose sessions because DRE could not provide an agreed or suitable replacement appointment. This does not affect statutory rights. Changes to agreed slots require DRE’s agreement.
12. Cancelling or rearranging live sessions
Our separate Cancellation and Refund Policy explains statutory cancellation rights, withdrawals, missed sessions, rescheduling and refunds. It forms part of the information provided before a paid live-service booking.
For online service contracts, eligible consumers will normally have a statutory 14-day cancellation period beginning the day after the contract is made, unless a legal exception applies. If you expressly request that teaching starts within that period and then cancel in time, you may have to pay a proportionate amount for services already supplied where the legal requirements are met. We will not treat the early-start request as a general waiver of cancellation rights.
If you miss a group lesson that runs as scheduled, DRE does not normally provide an individual replacement lesson or automatic refund. This does not affect your statutory rights. If DRE cancels a paid lesson, we will offer a reasonable replacement or an appropriate refund or other remedy in accordance with your rights.
DRE will not impose a blanket non-refundable rule or retain cancellation charges that are unfair or exceed losses reasonably recoverable under applicable law.
13. Group lesson recordings
DRE may offer recordings of group lessons for revision, but recordings are not guaranteed. Learners will be informed before recording takes place, and DRE will establish an appropriate lawful basis and recording arrangements, including a workable alternative where a participant does not wish to be recorded.
By default, a group recording is accessible only to learners enrolled in that particular group. Sharing with other DRE Hub members requires separate, express agreement by email from every identifiable participant. Marketing or public use requires a further, separate express agreement from every identifiable participant. Refusing wider sharing does not affect enrolment. Permissions and any withdrawals will be managed in accordance with applicable data protection law.
Group recordings are normally deleted 30 days after the final scheduled course lesson. DRE will track the deletion deadline and record confirmation of deletion. A recording may need to be removed earlier where required by law or the applicable privacy arrangements. See our Privacy Policy.
15. Learning outcomes
We want DRE courses and teaching to help you improve your English.
However, language learning depends on many factors, including your starting level, participation, practice and the amount of time you spend learning.
We therefore cannot guarantee a particular:
- English level;
- test or examination result;
- improvement in a specific period of time;
- employment outcome;
- university or immigration outcome; or
- other personal or professional result.
This does not affect our responsibility to provide paid services with appropriate care and skill where required by law.
15. Changes to courses and learning materials
We may occasionally correct, update or improve courses, activities, tests and other learning materials.
We may also make reasonable changes to website features as DRE develops.
We will not deliberately remove the essential value of a paid course while you have valid access to it without good reason.
If a change creates a situation in which you have a legal right to a remedy, those rights are not affected by these Terms.
16. Website availability
We aim to keep DRE websites and learning services working reliably.
However, websites and online services sometimes require maintenance or experience technical problems.
We cannot guarantee that every part of DRE will be available without interruption at all times.
If a significant technical problem prevents you from accessing paid content, please contact us so that we can investigate it.
17. External websites and services
DRE may sometimes link to websites, resources or services operated by other organisations.
A link does not necessarily mean that DRE is affiliated with, sponsored by or endorsed by that organisation.
External websites have their own terms, privacy policies and practices.
DRE is not responsible for websites or services operated independently by third parties.
18. Intellectual property
Unless otherwise stated, original DRE courses, lessons, exercises, recordings, text, graphics and other learning materials are owned by or licensed to Dan’s Real English.
Accessing or purchasing a course gives you permission to use those materials for your own personal learning.
It does not transfer ownership of those materials to you.
You must not reproduce, republish, distribute, sell or commercially exploit DRE materials without permission.
19. Community areas and communication
DRE may provide community areas, discussion spaces or other ways for learners to communicate.
We expect learners to communicate respectfully.
We may remove content that is:
- abusive or threatening;
- discriminatory;
- unlawful;
- deliberately disruptive;
- spam or unsolicited advertising; or
- seriously inappropriate for the learning community.
Serious or repeated misuse may result in community access being restricted or removed.
20. Privacy and personal information
We collect and use personal information in accordance with our Privacy Policy.
The Privacy Policy explains what information we collect, why we use it and how it is handled.
Please read the Privacy Policy alongside these Terms and Conditions.
21. Our responsibility to you
Nothing in these Terms excludes or limits responsibility where doing so would be unlawful.
Nothing in these Terms is intended to remove mandatory consumer rights that apply to you.
To the extent permitted by law, DRE is not responsible for losses that could not reasonably have been expected when a contract was made or for problems caused by circumstances outside our reasonable control.
22. International customers
DRE is based in the United Kingdom but provides online services to learners in different countries.
Consumer protection laws differ between countries and regions.
Depending on where you live, mandatory local laws may give you additional rights concerning online purchases, digital content, cancellations, refunds or other consumer matters.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded under the laws that apply to you.
23. Governing law
These Terms are governed by the laws of England and Wales.
However, if you live in another country or jurisdiction, mandatory consumer laws applicable to you may continue to provide additional protection.
Nothing in these Terms requires you to give up a legal right or consumer protection that cannot lawfully be excluded.
24. Changes to these Terms
We may update these Terms when DRE services change or when legal or regulatory requirements change.
The latest version will be published on this page and the Last updated date will be changed.
Changes will not be used to remove rights that have already arisen from an existing purchase where doing so would be unlawful or unfair.
25. Contact us
If you have a question about these Terms, a DRE account, a purchase or one of our services, please contact:
Dan’s Real English
Email: dan@dansrealenglish.com (mailto:dan@dansrealenglish.com)
Website: dansrealenglish.com