Privacy Policy

Published: 13 October 2026

Dan’s Real English (“DRE”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your information when you use:

• dansrealenglish.com
• DRE courses, level tests, learner accounts, live teaching and related services.

1. Information we collect

Depending on how you use Dan’s Real English, we may collect:

Contact and account information

This may include:

• your name;
• your email address;
• your username and account details;
• information you provide when creating or managing a DRE account.

We do not have access to your password in readable form.

English level test information

If you take a DRE English level test, we may collect and store:

• your answers;
• your test scores;
• your estimated English level;
• scores or results for individual skills or areas of English;
• course or learning recommendations based on your results.

If you take the test before creating an account, your result may be temporarily stored so that it can be connected to your account when you register or log in.

Learning information

When you use DRE Learn, we may collect information about your learning activity, including:

• courses you have joined;
• lessons and activities you have completed;
• your progress through courses and activities;
• saved vocabulary or other saved learning items;
• test or activity results;
• information needed to provide learning recommendations.

Teaching enquiries and enrolment information

When you enquire about or purchase live teaching, we may process your chosen service, English level or assessment information, messages, availability, proposed group, approval or waiting-list status, provisional place expiry, enrolment status, attendance and support correspondence. We use these details to assess suitability, administer limited-capacity groups and deliver teaching.

Live teaching, feedback and recordings

For live sessions we may process booking details, meeting invitations, attendance, work submitted for feedback, teacher notes and learning feedback. If a session is recorded or transcribed, we will explain the purpose, participants who may be captured, who can access the recording or transcript and the applicable retention arrangements before recording. Group recordings may contain the voices, images or contributions of other learners. We will not make such recordings publicly available without an appropriate legal basis and clear notice.

Group recordings, where made, are normally available only to learners enrolled in that particular group for revision. Separate, express email agreement from every identifiable participant is required before sharing with other DRE Hub members; marketing or public sharing requires separate permission. We record these permissions and respect applicable withdrawal rights. Group recordings are normally deleted 30 days after the final course lesson. The enrolment administration system will remind DRE when deletion is due and allow manual confirmation that recordings have been deleted; the confirmation control does not itself delete files from Google services. Recordings may be deleted earlier where necessary. The handling and retention of individual coaching recordings or transcripts must be confirmed separately before those features are offered.

Email and resource information

We may collect your email address when you:

• request a free resource;
• join an email list;
• choose to receive learning emails or updates.

Technical and usage information

We may also collect technical information such as:

• IP address;
• browser and device type;
• pages visited;
• time spent on the site;
• website interactions;
• cookie and analytics information.

Some of this information is collected automatically through cookies, analytics and similar technologies.

2. How we collect your information

We collect information when you:

• create a DRE account;
• take a DRE level test;
• join or use a course;
• complete learning activities;
• save learning information;
• request a resource;
• submit a form;
• contact us;
• choose to receive emails;
• purchase a service or course;
• browse or use our websites.

Some technical information is collected automatically when you use our websites.

3. How we use your information

We use personal information where necessary to provide and operate Dan’s Real English services.

This may include:

• creating and managing your account;
• saving and displaying your level test results;
• providing your English level and learning recommendations;
• giving you access to courses and learning materials;
• recording your learning progress;
• allowing you to continue learning where you left off;
• providing services or resources you have requested;
• administering purchases and access to paid services;
• reviewing teaching enquiries, allocating group places, managing waiting lists and sending payment invitations;
• scheduling and delivering live lessons, monitoring attendance and providing individual feedback;
• sending essential account or service emails;
• responding to questions or support requests;
• maintaining the security and operation of our websites;
• improving our courses, website and services;
• understanding how people use DRE.

We do not sell your personal data.

4. Email marketing

Creating a DRE account does not automatically mean that you have agreed to receive marketing emails.

Where required, marketing or promotional emails will be offered separately.

If you choose to receive learning emails, news or promotional communications, we may use an email service provider such as MailerLite to send them.

You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

Unsubscribing from marketing emails does not automatically delete your DRE learner account.

We may still send essential emails relating to your account, courses, purchases or services where necessary.

5. Level test results and learning recommendations

Your DRE level test is designed to estimate your English level and help identify suitable learning materials.

If you create or use a DRE account, your level test results may be stored with your account so that you can:

• see your results again;
• view your skills breakdown;
• receive an appropriate course or learning recommendation;
• compare results if you take the test again.

Your results are intended as a learning guide. They are not a formal language qualification or official examination result.

6. Payments

DRE may offer paid courses, teaching or other paid services.

Payments may be processed by a third-party payment provider such as Stripe.

Where a third-party payment provider processes your payment, your full payment card details are handled by that provider rather than being stored by Dan’s Real English.

Where supported and configured, Stripe may use billing location information to calculate applicable taxes. Stripe Tax calculations do not themselves establish whether DRE must register or collect tax in a particular jurisdiction.

We may retain information about the transaction that is necessary to:

• confirm payment;
• provide the service you purchased;
• maintain appropriate business and accounting records;
• deal with refunds, disputes or support requests.

7. Cookies, analytics and advertising

We use cookies and similar technologies where appropriate.

On the main Dan’s Real English website these may be used to:

• understand how visitors use the site;
• measure website performance;
• provide relevant advertising.

Services may include Google Analytics and Google AdSense.

DRE Learn may also use cookies that are necessary for functions such as:

• signing in;
• maintaining your account session;
• remembering appropriate website states;
• providing course and learning functionality.

Where required, you will be given choices about non-essential cookies through our cookie consent system.

8. Third-party services

We use third-party services to help operate Dan’s Real English.

Depending on the services you use, these may include providers for:

• website hosting and infrastructure;
• account and membership management;
• payment processing;
• email delivery;
• analytics;
• advertising;
• video, audio or other learning content.

Examples may include:

• MailerLite;
• Google services;
• Google Analytics;
• Google AdSense;
• Stripe;
• Google Meet, Calendar and Classroom for live teaching and class administration;
• Calendly for appointments where offered;
• WPForms for enquiries where used.

These organisations may process personal information on our behalf or as separate data controllers, depending on the service they provide. We share only information reasonably necessary for the relevant service, such as booking and contact details for lesson invitations.

Where personal data is transferred internationally, appropriate protections are used where required by data protection law.

9. Our legal basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information. Different bases may apply to different activities.

Contract

We may process information where it is necessary to provide a service that you have requested.

For example, this may include:

• creating and operating your learner account;
• providing courses and learning services;
• saving information necessary to provide your learning service;
• administering purchases.

Legitimate interests

We may process information where it is necessary for the legitimate operation and improvement of Dan’s Real English and where those interests do not override your rights and freedoms.

This may include:

• maintaining website and account security;
• preventing misuse;
• understanding how our services are used;
• improving our website and learning services;
• responding to appropriate service and support enquiries.

Consent

We may rely on your consent where you have been given a genuine choice, for example:

• optional marketing emails;
• certain non-essential cookies.

Where we rely on consent, you can withdraw it.

Legal obligation

We may process or retain information where this is necessary to comply with a legal obligation, for example certain financial or business records.

10. How long we keep your information

We do not keep personal information for longer than we reasonably need it.

Account information, learning progress and level test results may normally be retained while your DRE account remains active so that you can continue to access your learning history and results.

If your account is cancelled or deleted, information that is no longer required will be deleted or anonymised within a reasonable administrative period.

Some information may need to be kept for longer where there is a legal, accounting, security or dispute-resolution reason for doing so.

Group recordings are normally deleted 30 days after the final scheduled course lesson. Teaching enquiries, unsuccessful applications, provisional reservations, attendance records, feedback and individual-session recordings or transcripts will have retention periods appropriate to their purposes.

Email marketing information may be retained as necessary to maintain unsubscribe records and respect your communication preferences.

We periodically review the information we hold and delete or anonymise information that is no longer required.

11. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate purposes.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• ask for a copy of personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• withdraw consent where processing is based on consent;
• request transfer of certain information where the right to data portability applies.

These rights do not apply in exactly the same way in every situation.

To make a request, contact:

dan@dansrealenglish.com (mailto:admin@dansrealenglish.com)

We may need to verify your identity before responding to a request.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or use of personal information changes.

The latest version will be published on the Dan’s Real English website with the date it was last updated.

14. Contact

If you have questions about this Privacy Policy or how your information is used, contact:

Dan’s Real English

Email: dan@dansrealenglish.com (mailto:admin@dansrealenglish.com)